This policy covers plans bought directly on octosecurity.com. It never reduces cancellation, refund or other consumer rights that apply where you live.
Any money-back period is shown with the plan at checkout and repeated in your order confirmation. That period is part of your purchase. Your statutory rights apply whether or not checkout shows one.
- Cancel the next renewal in your account.
- Email support@octosecurity.com from your account address.
- Include your order reference and a line about why.
Cancelling alone does not send a refund request. We confirm we have it and tell you if we need anything else.
We email you before every renewal. If a renewal looks wrong, or you tried to cancel before it was charged, tell us straight away and we will look into it. Renewal refunds follow the money-back period shown for your plan and any rights you have by law.
We look at:
- the checkout terms and any money-back period;
- when you bought and when you asked;
- whether the plan or its licenses were used;
- duplicate, fraudulent or abusive requests;
- the consumer law that applies to you.
A used license never removes a right that cannot lawfully be waived.
Approved refunds go back to the payment method you used, unless the law or the payment provider requires another route. We process approvals promptly; your bank decides when the credit appears.
Contact us first where you can. It is usually faster than a bank dispute, and it never limits your right to contact your bank. Billing and refunds: support@octosecurity.com. Post: Sora Atlas LLC, 452 Cumberland Dr, Grants Pass, OR 97527, United States.